Return deadline
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not send your purchase back to the manufacturer.
Custom prints
Anything made in the print studio — your words, a logo, a photo or a drawing on a tee, hoodie or sweatshirt — is printed to order, just for you, so it is final sale: it can't be returned or exchanged for a change of mind or a different size. Please check your words or image before you add them: they print as the preview shows.
Faults and printing errors reported within 30 days of delivery are replaced. And if we can't print an image you uploaded well, we'll email you and refund you in full.
Partial refunds
There are certain situations where only partial refunds are granted (if applicable): items with obvious signs of use.
Any item not in its original condition, that is damaged, or that is missing parts for reasons not due to our error — and any item returned more than 30 days after delivery — will be deemed a non-returnable item.
Returns
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company — it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us. We will reply within 24 hours of hearing from you.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, email us.
We make sure to answer all emails within a 24 hour timeframe.
Return shipping
To return your product, please email us for instructions; we will answer your email within 24 hours.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.