Shipping and delivery
How long is the processing period?
Order processing times are between 1–3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up, processing times may go up to 3 business days following the day you placed your order.
What are your general shipping timings?
Our warehouse processes and ships out all orders Monday to Friday, excluding major holidays. After placing your order, your package should be shipped out within 1–2 business days, and you will receive an email with the tracking number soon after.
E-Packet is our primary carrier for US deliveries. Most orders arrive within 12 days of being shipped.
Do you ship internationally?
Not yet — we ship within the United States only. Shipping rates for other countries still have to be worked out properly, and we would rather say so than take an order we cannot post. US orders leave within 1 or 2 days and most arrive within 12 days of shipping.
Will my order come in one package?
Depending on the size of your order, you may receive separate packages that can arrive 1–2 business days apart.
Your order
Can I change my shipping address after my order has been placed?
Once an order is placed, our warehouse staff can pack and ship it within 24 hours, so it isn't always possible to process address change requests.
If you notice an error, email us as soon as you can with your name and order number so we can try to correct your package before it departs. There's no guarantee we can catch it, especially once it has left our warehouse, but we'll do everything we can.
What happens if something is out of stock or backordered?
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will automatically refund you for those items.
Tracking your parcel
How can I track my order?
Your tracking number arrives by email shortly after your order ships. Enter it on the carrier's own tracking page to see where your package is.
If the email hasn't arrived, or the number isn't showing anything, email us with your name and order number and we will look it up for you.
Why isn't my tracking number working?
Tracking updates come from the carrier, so there can be a gap between a parcel being collected and the first scan appearing. If nothing has moved for several days, email us and we will chase it.
If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.
Tracking says delivered, but I haven't received my order.
All domestic (U.S.) delivery issues become the responsibility of USPS once the package has been shipped from our warehouse or suppliers. You can contact USPS at (800) 275-8777 to locate your package at your local post office.
If something is wrong
Something arrived damaged, or an item is missing.
We're sorry your shipment didn't arrive in perfect condition. Please contact us immediately with your name and order number so we can resolve it — a photo helps.
We have a 30-day money-back guarantee, so please get in touch within that time frame. Use our contact page or email hello@malinki-shop.com.
How do returns and refunds work?
Our policy lasts 30 days, and items need to be unused and in their original packaging. The return & refund policy sets out the conditions, how refunds are processed, and who pays return postage.
Reaching us
How quickly can you answer my question?
We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.