Email us
Email is the best way to reach us. We answer messages in the order they arrive, and we mostly reply within 24 hours.
What to put in your message
A first message with these in it usually saves a round trip:
- Your order number, if you have one. It's on your confirmation email.
- The name the order was placed under, so we can find it if the number has gone missing.
- A photo, if something arrived damaged or isn't what you expected. It's the fastest way for us to put it right.
It might already be answered
Some of the most common questions are written down: shipping and delivery times, returns and refunds, and the FAQ, which covers processing times, tracking numbers, international delivery and orders that arrive in two parcels.
For anything about your personal information, see the privacy policy or your privacy choices.